Refunds Policy

This Policy applies to:

• Domain names advertised or offered for sale through NameLifter.
• Purchases initiated through NameLifter and completed on Namecheap.
• Domain acquisition transactions coordinated through Escrow.com.
• Offers and purchase requests submitted through NameLifter.
• Third-party seller listings and applicable NameLifter marketplace services.
• Optional branding or related services, where expressly agreed.

The applicable transaction documents, seller agreements and third-party provider terms may contain additional provisions.

Where a transaction is processed by a third-party provider, that provider's applicable contractual procedures govern its payment processing, transaction cancellation and refund administration, subject to applicable law.

Where NameLifter has direct contractual or statutory responsibilities, it remains responsible for those obligations.

This Policy should be read together with our Terms of Service and any applicable transaction-specific agreement.

Domain names are unique digital assets rather than ordinary physical goods.

Once a domain has been validly transferred and the transaction completed, reversing ownership may be difficult or impossible without the cooperation of the relevant parties, registrar or transaction provider.

Accordingly, completed domain acquisitions generally are not eligible for cancellation or refund solely because a buyer changes their mind, decides not to use the domain, or becomes dissatisfied with its anticipated commercial potential.

This general policy does not override:

• Mandatory legal cancellation or refund rights.
• Applicable provider refund policies.
• Express refund rights in the transaction agreement.
• Remedies available for non-delivery, material misrepresentation, unauthorized transactions or other legally recognized grounds.

Buyers should carefully review the domain name, purchase price, registrar requirements, transfer procedures and applicable terms before completing payment.

Certain NameLifter domains are offered for direct purchase through Namecheap Market Buy Now.

When a buyer selects the Namecheap Buy Now option, they are directed to the relevant Namecheap marketplace listing to review the current availability, final price and checkout terms.

3.1 Payment and transaction responsibility

Namecheap handles the applicable checkout, payment processing and marketplace transfer procedures.

NameLifter does not directly process or hold the buyer's payment for these purchases.

3.2 Refund eligibility

Namecheap's applicable refund policies govern requests involving purchases completed through its marketplace, subject to applicable law.

Namecheap's published Refund Policy generally identifies aftermarket and premium domain purchases as non-refundable, with limited exceptions, including certain transactions rejected or canceled by Namecheap, a registry or a third-party seller.

Eligibility depends on the specific transaction and the policies in effect at the time of purchase.

NameLifter does not independently guarantee a refund for a purchase processed through Namecheap.

3.3 Refund requests

Buyers requesting a cancellation or refund for a Namecheap purchase should contact Namecheap through its official support channels and provide the relevant transaction information.

NameLifter may assist with clarifying listing information or coordinating with the domain owner when appropriate, but cannot independently reverse a completed Namecheap payment or override the provider's applicable refund procedures.

3.4 Final availability and pricing

Prices and availability displayed on NameLifter may differ from the latest information on Namecheap.

The final transaction details are those presented and accepted through the applicable Namecheap checkout process.

Official policy: Namecheap Refund Policy

NameLifter uses Escrow.com for eligible domain purchases, including transactions involving independent sellers and negotiated acquisitions.

Escrow.com provides the payment-holding and transaction administration process under the terms accepted by the participating parties.

4.1 Before payment

Submitting a purchase inquiry, requesting an Escrow transaction or proposing an offer does not, by itself, constitute payment or a completed domain acquisition.

The applicable parties must agree on the transaction terms before proceeding.

Where no payment has been made and no separate binding agreement requires otherwise, there is ordinarily no purchase payment to refund.

4.2 After funding

Once an Escrow.com transaction has been agreed upon and funded, cancellation and refund requests are subject to the transaction terms, Escrow.com's applicable procedures and mandatory legal rights.

A buyer should not assume that deposited funds can be unconditionally withdrawn after the transaction has begun.

Likewise, a seller should not assume they can unilaterally cancel a transaction at any stage.

4.3 Inspection and acceptance

Where an Escrow.com transaction includes an inspection period, the buyer must review the transferred domain and respond within the applicable period established by the transaction terms.

Escrow.com may release funds upon acceptance or following the expiration of the agreed inspection period, in accordance with its procedures.

Buyers should raise transfer discrepancies, ownership issues or other material concerns within the applicable inspection or dispute period.

A missed deadline may affect the options available through the provider.

4.4 Cancellation, rejection and refund

Depending on the transaction stage and applicable terms, cancellation or rejection may require:

• Agreement of the relevant parties.
• Compliance with Escrow.com's cancellation instructions.
• Verification of transfer or non-delivery circumstances.
• Reversal or return of domain control where applicable.
• Resolution of transaction-specific disputes.
• Payment or allocation of applicable transaction fees.

Escrow.com determines the disposition of funds held through its platform according to its procedures and the applicable terms, subject to law.

NameLifter does not independently hold those escrow funds and cannot unilaterally promise their release or refund.

4.5 Escrow fees

Escrow transaction fees and other applicable charges may be refundable, retained, deducted or allocated according to the accepted transaction terms and applicable law.

Do not assume that every canceled transaction results in a full refund of all fees.

NameLifter will not impose an additional cancellation charge unless such a charge is expressly established in an applicable agreement and permitted by law.

Official terms: Escrow.com Terms of Use

Visitors may contact NameLifter to express interest in a domain, request acquisition assistance or submit a proposed purchase price.

Submitting these requests through NameLifter does not involve a domain purchase payment on the NameLifter website.

Therefore, an ordinary inquiry or offer submission does not create a purchase charge requiring a refund.

An offer does not automatically establish a completed sale.

Whether a later accepted offer creates binding obligations depends on the communications, applicable agreements and law.

If a buyer wishes to withdraw an offer or purchase request, they should contact NameLifter promptly.

Once a separate transaction has been agreed and initiated through Namecheap, Escrow.com or another expressly approved provider, the applicable transaction terms will govern cancellation.

Domain transfers may require registrar authorization, account verification, administrative cooperation or compliance with registry and transfer rules.

Delays can occur for reasons including:

• Registrar transfer restrictions.
• Domain lock periods.
• Incorrect or incomplete account information.
• Pending registrant verification.
• Unresolved ownership or authorization issues.
• Registry restrictions.
• Technical or administrative delays.
• Third-party seller non-cooperation.
• A domain dispute or other legal restriction.

A transfer delay does not automatically establish a right to an immediate refund.

If a transfer cannot be completed, the parties should first determine the cause and whether the issue can reasonably be resolved.

Where delivery becomes impossible, the seller lacks the authority to transfer the domain, the domain materially differs from the agreed transaction or another legally recognized cancellation ground exists, the applicable provider and parties must follow the available cancellation, refund or dispute procedures.

NameLifter may assist with coordination, but any resolution remains subject to the transaction agreement, provider rules and applicable legal rights.

No provision of this Policy removes statutory remedies for non-delivery or other legally actionable conduct.

A domain transaction may be considered completed when the contractual transfer requirements and applicable provider acceptance or completion procedures have been satisfied.

Following completion, the buyer is responsible for managing the domain through the relevant registrar, including renewal, DNS configuration, security settings and ongoing registration obligations, unless otherwise expressly agreed.

A completed purchase does not automatically include:

• Website development.
• Hosting services.
• Email hosting.
• Trademark registration.
• Legal clearance for a brand name.
• Search-engine rankings.
• Guaranteed traffic.
• Guaranteed commercial success.

The absence of these additional benefits does not independently establish a refund entitlement unless they were expressly included in the transaction or another legal entitlement applies.

Domain renewal fees, registrar services and other post-acquisition purchases are subject to their own applicable terms.

NameLifter allows eligible domain owners to submit their domains for consideration for inclusion in its curated marketplace.

8.1 Free assessments

Submitting a domain for assessment is free.

NameLifter does not charge an upfront assessment fee under its advertised Standard Marketplace or Premium Showcase submission process.

Because no assessment payment is collected, an ordinary free submission does not generate a refund obligation.

Submitting a domain does not guarantee that it will be approved, listed, marketed or sold.

8.2 Seller commissions

For approved seller listings, NameLifter's currently advertised commission structures are:

• Standard Marketplace: 15% commission.
• Premium Showcase: 20% commission.

These are seller-side marketplace commissions associated with completed sales, subject to the applicable seller agreement, approved exceptions and any previously agreed terms.

The applicable commission, included services, fee treatment and payment arrangements should be confirmed before the seller enters into a binding listing or transaction agreement.

8.3 Canceled or unsuccessful sales

An unsuccessful listing or unsold domain does not, by itself, generate a sales commission.

If a transaction is canceled, reversed or disputed, the treatment of any commission must follow the applicable seller agreement, transaction status, provider rules and law.

NameLifter does not guarantee that every transaction fee or third-party processing charge can be recovered.

8.4 Independent domain ownership

Third-party sellers may own domains registered with Namecheap, GoDaddy or other registrars.

They are not required to register or transfer their domains to Namecheap merely to request a NameLifter assessment.

For independently owned domains, the seller remains responsible for having the necessary rights and authority to sell and transfer the domain.

Unless expressly specified otherwise in the relevant transaction documents, NameLifter acts as a marketplace and transaction coordinator rather than the independent domain owner or seller.

Selected NameLifter listings may qualify for enhanced branding, logo creation, visual identity development, landing-page preparation or related services.

Availability and scope depend on the specific listing and any applicable agreement.

Participation in Premium Showcase does not automatically guarantee unlimited creative services or a completed website.

Where these services are included within an agreed seller commission arrangement, the relevant seller agreement governs the scope and financial treatment.

If NameLifter separately agrees to provide paid creative or digital services, any payment schedule, deliverables, revisions, cancellation rights and potential refunds must be established in the corresponding service agreement, subject to applicable law.

This Refunds Policy does not independently create additional creative-service guarantees or override mandatory consumer protections.

A transaction may involve fees charged by the relevant registrar, marketplace, escrow provider, payment processor or financial institution.

Depending on the transaction, these may include:

• Escrow transaction fees.
• Registrar transfer or renewal fees.
• Applicable taxes.
• Currency conversion costs.
• Banking or payment-processing charges.
• Other charges disclosed in the applicable agreement.

The responsible party and treatment of these charges depend on the accepted transaction terms and applicable law.

NameLifter does not guarantee reimbursement of third-party fees, exchange-rate differences or bank charges outside its contractual or legal obligations.

Where a refund is approved, its amount, currency, method and timing are determined by the responsible party and provider's applicable procedures, subject to mandatory legal requirements.

If you experience an issue involving a domain advertised through NameLifter, please identify which purchasing method was used.

Purchases through Namecheap

Contact Namecheap using its official support channels and applicable refund procedures.

You may also notify NameLifter if you believe the original listing contained incorrect or misleading information.

Purchases through Escrow.com

Submit your request or dispute through the official Escrow.com transaction interface or support process.

Follow the provider's applicable deadlines and instructions.

Notify NameLifter when assistance with the domain owner or transaction details is needed.

NameLifter marketplace or service matters

For questions involving seller agreements, marketplace commissions, listing services or other obligations directly involving NameLifter, contact:

info@namelifter.com

Please provide, where available:

1. 1.The domain name involved.
2. 2.Your name and contact email.
3. 3.The purchase or transaction date.
4. 4.The provider used.
5. 5.The transaction or reference number.
6. 6.A clear explanation of the issue.
7. 7.Relevant supporting documentation.

Do not send passwords, full payment-card numbers, account recovery codes or other sensitive authentication information by email.

NameLifter may request additional information reasonably necessary to review or coordinate the matter.

We will review requests within a reasonable period and direct them to the appropriate party or process where necessary.

Where law imposes a specific deadline or remedy, the applicable legal requirement takes precedence.

If you believe a transaction involved unauthorized activity, misrepresentation, disputed ownership, fraud or a material failure to perform, contact the relevant payment or escrow provider promptly.

Where appropriate, also notify NameLifter so that the matter can be reviewed and relevant records preserved.

NameLifter may cooperate with reasonable verification requests, provider investigations and legally authorized dispute-resolution processes.

Users should preserve relevant communications, transaction confirmations, transfer records and other supporting evidence.

Any complaint, payment dispute or chargeback must be addressed through the procedures applicable to the transaction and the rights available under law.

Nothing in this Policy restricts a person's lawful ability to contact their financial institution, regulator or other competent authority, or to exercise non-waivable dispute-resolution rights.

This Policy is intended to operate consistently with applicable consumer protection and commercial laws.

Depending on the jurisdiction, type of customer, transaction structure and identity of the contracting seller or supplier, additional legal rights may apply.

For example, certain consumer transactions may be subject to mandatory disclosure requirements, cancellation rights or refund obligations.

No statement in this Policy excludes or restricts such rights where doing so would be unlawful.

If a provision of this Policy conflicts with a mandatory legal requirement, that requirement prevails to the extent of the conflict.

The remaining provisions continue to apply where legally permissible.

Nothing in this Policy constitutes a waiver of rights or remedies that cannot lawfully be waived.

NameLifter may update this Refunds Policy to reflect changes to its services, purchasing methods, provider arrangements or legal requirements.

Updates will be published on this page with an updated revision date.

Unless permitted by applicable law and the relevant agreement, changes will not retroactively remove rights or materially alter obligations arising from a transaction completed under earlier applicable terms.

Users should review the policy and relevant transaction documents in effect when entering into a purchase or service agreement.

For questions regarding this Refunds Policy or assistance identifying the appropriate transaction provider, contact:

NameLifter

Email: info@namelifter.com

Website: https://namelifter.com

You may also use the existing Contact Us page.

For payments and refunds processed through Namecheap or Escrow.com, buyers should also contact the relevant provider through its official channels.